ValComputers Technical Support
ValComputers.com wants to make sure your point of sale hardware integrates well into your business and provides you with years of excellent service. As such, we offer phone and remote access support as well as on-site installation and repair. From barcode scanner configuration to Payment Terminal Integrations, our tech support team has you covered.
Phone & Email Support
ValComputers.com offers Phone and Email support. Get an immediate response with little or no wait times with ValComputers.com Free phone and e-mail support.
Phone Support for:
- Configuration Questions
- Usability Questions
- Compatibility Issues
- Product Drivers & Manuals
- Software Updates
- Manufacturer Contact Information
Contact Us @ 917-582-2423 or email: support@valcomputers.com
Didn’t order your hardware or Software Service from ValComputers but still need help?
Call or Email us and for a small support fee ( usually our hourly rate ), we can attempt to solve your tech support issues for you.
Remote Support
With high-speed Internet, our Remote On-Site Support gets you back to business without waiting for someone to come to your business in person! Our Help Desk team utilizes secure remote login software to establish a remote connection directly to your PC. It’s as if a help desk specialist were sitting right at your desk!
With Remote Support, ValComputers can:
- Diagnose Your Problem
- Resolve Configuration Issues
- Resolve Compatibility Issues
- Answer Usability Questions
Contact Us @ 917-582-2423 or email: support@valcomputers.com
ValComputers Technical Support Terms & Conditions
- Remote Support Services only support products purchased through ValComputers
- If we are unable to resolve an issue, we will provide the customer with contact information for the product’s manufacturer.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Remote Support is not available for all products. See individual product description for details. In all cases, ValComputers Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. ValComputers is not responsible for individual manufacturers’ warranty policies.
- The customer is responsible for their own system backup and recovery practices unless we are hired to complete such services at the time of service.