No Refund Policy for Software Purchases (Reseller)
Last updated: [ 04/03/2023 ]
Thank you for choosing ValComputers as your software provider. We take pride in providing high-quality software products and services. As a software reseller, we want to ensure you have a clear understanding of our refund policy for software purchases.
Software Purchase Refunds
All sales of software products through ValComputers are final. Once the software license is activated or the download link is provided, we do not offer refunds or exchanges, except as required by applicable laws.
Reseller Obligations
As a reseller, ValComputers acts as an intermediary between the end-users and the software developers. We are committed to providing you with the best service and support for the software products you purchase from us.
Software Developer’s Refund Policy
The refund policy for each software product is determined by the respective software developer or vendor. As a reseller, we are required to adhere to the refund policies set by the developers. In most cases, software developers have strict no-refund policies. However, if the software developer allows refunds or exchanges under certain circumstances, we will do our best to assist you in the refund process.
Non-transferable License
Purchasing a software license from ValComputers grants you a non-transferable license to use the software for the designated number of installations or users, as specified in the product description. The license is solely for your personal or business use and cannot be transferred, resold, or shared with others.
Technical Support and Assistance
Our customer support team is here to help you with any technical issues or queries you may have regarding the software. If you encounter any difficulties during installation or usage, please contact our support team for assistance. We are committed to working diligently to resolve any technical issues and provide timely support. Additional Support can be purchased and provided by some of the Software Developers whose software we sell.
Meeting Your Expectations
We understand that each customer may have unique expectations from software products. While we cannot offer refunds solely based on the software not meeting your specific expectations, we encourage you to try the trial version of the software before making a purchase. The trial version allows you to evaluate the software’s features, compatibility, and performance to ensure it aligns with your requirements.
Exceptions
The only exceptions to this no refund policy are instances where:
You were charged multiple times for the same software purchase due to a technical error. In such cases, please contact our support team for a resolution.
You received a defective or non-functional software product. If this occurs, please contact our support team within 3 days from the date of purchase for a replacement copy or resolution.
Contact Us
If you have any questions or concerns regarding our refund policy or any other matter, please contact our customer support team at Support@ValComputers.
Technical Support:
If you encounter any issues or have questions related to the use of our Point of Sale and other Software licenses, we encourage you to contact our customer support team. We are here to assist you in resolving any technical issues that may arise.
By making a purchase on our website or by direct invoice, you agree to this refund and return policy. We reserve the right to modify this policy at any time, so please review it periodically to stay informed about any changes.